Alquier, L., McCormick, K., and Jaeger, E. 2009. knowIT, a semantic informatics knowledge management system. In Proceedings of the 5th international Symposium on Wikis and Open Collaboration (Orlando, Florida, October 25 – 27, 2009). WikiSym ’09. ACM, New York, NY, 1-5. DOI= http://doi.acm.org/10.1145/1641309.1641340 – ACM reference
We present knowIT, a collaborative database designed to manage the shared knowledge about Informatics Systems in a research organization. In this paper, we discuss requirements that emerged through years of use and we describe the challenges of migrating content from an existing relational database to a solution based on a Semantic MediaWiki. Finally, we review which customizations were required in order to improve user acceptance, both for editors and viewers. Our experience will serve as a case study for a pragmatic approach to knowledge management.